Refund policy

Effective date: Sept. 4, 2026.

This policy covers single express washes and Unlimited Wash Club memberships bought from The Gloss Vault, in person or online at theglossvaultstl.com. We want you to be satisfied with every wash. If you are not, tell us and we will put it right.

If the equipment fails, if your wash does not run, or if the result is not what you paid for, tell an attendant before you leave. We will rewash the vehicle at no charge or refund the full purchase price. If you have already left, contact us within seven days of the purchase with your receipt and we will refund the full price. An unused wash code is refunded in full for 30 days from purchase.

A membership is a monthly subscription that renews automatically until you cancel. You can cancel at any time. Cancel at least 48 hours before your renewal date to stop the next charge. Your membership then stays active until the end of the month you have paid for. We do not refund part of a month once the period has started. If you have not used a wash in the current billing period, we will refund that month in full when you ask within 10 days of the charge.

A failed or unused wash is refunded in full. A membership month with no washes used is refunded in full. We give a partial refund only when part of a bundled purchase has been used. We will tell you the exact amount before we process it.

You do not have to come to the site. Use any of these methods. Call (314) 304-1039 during opening hours. Email info@theglossvaultstl.com. Speak to an attendant at 3142 S. Brentwood Blvd. Tell us your name, the date of the charge, the amount, the vehicle or license plate, and the reason. Keep your receipt or the confirmation email if you have one.

We return the money to the card used for the purchase. We do not issue store credit unless you ask for it instead. We approve or decline a request within two business days. Approved refunds usually appear on your statement within five to 10 business days, depending on your bank.

Every purchase from The Gloss Vault is a service delivered at our site. We do not ship merchandise, so there is nothing to return by mail and no shipping cost to refund. Wash codes and memberships are delivered by email when your payment is approved.

If you see a duplicate charge, a charge after you cancelled, or an amount you do not recognize, contact us. We refund a confirmed billing error in full, whatever the date.

We do not refund a wash that ran as intended, a membership month in which washes were used, or promotional credit that was given at no charge. We do not refund damage claims through this policy. Report damage to an attendant before you leave the property.

Contact us first. Most problems are settled the same day and a direct refund reaches you faster than a card dispute.